Frequently Asked Questions
Everything you need to know about your RY beauty experience.
Are your beauty products authentic?
Yes, RY is an authorized retailer for all brands we carry. Every product is sourced directly from the original manufacturer or their authorized distributors to ensure 100% authenticity.
How long does shipping take?
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
What is your return policy for opened skincare?
Due to hygiene reasons, we can only accept returns on products that are unopened and in their original packaging within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
Do you offer international shipping?
Currently, RY ships to selected international destinations. Shipping costs and delivery times vary by country and are calculated at the checkout page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.